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M99 Casino Terms and Conditions
1. About these terms
These Terms and Conditions form an agreement between you and M99 Casino regarding your use of the website, account services, casino games, payment features, promotional offers and any related services. By accessing the website or using an account, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.
These terms should be read together with any other rules, notices or policies displayed on the website. This may include the Privacy Policy, Responsible Gambling information, game rules, promotion conditions, payment information and security notices. Where a specific game, promotion or service has additional conditions, those conditions may apply alongside these terms. If there is an inconsistency, the specific conditions may apply to the relevant game, offer or service.
You are responsible for reading the current version of these terms before using M99 Casino. Terms may be updated from time to time to reflect changes to the website, services, legal requirements, technology or business operations. The updated version will apply from the date it is published or otherwise made available, unless a different date is stated. Continuing to use the website after an update means that you accept the revised terms.
These terms are intended to operate with the laws and regulatory requirements that apply to online gambling and to your location. You must not use M99 Casino where online gambling is unlawful or restricted. It is your responsibility to understand and comply with the laws that apply to you, including any applicable Australian, state or territory requirements.
2. Eligibility and account responsibilities
You may use M99 Casino only if you are legally permitted to do so in the place where you are located and meet any applicable minimum age requirement. You must not access the website if you are under the legal gambling age, subject to a gambling exclusion or restriction, or otherwise prohibited from participating in online gambling. M99 Casino may ask for information or documents to confirm your identity, age, location or eligibility.
You must provide information that is accurate, complete and current when registering for an account or using the services. This may include your name, date of birth, residential information, payment details or other information needed for verification and compliance purposes. You must update your details if they change. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of an account.
An account is personal to the registered account holder. You must not allow another person to use your account, share your login details, transfer your account or create an account on behalf of somebody else. You are responsible for keeping usernames, passwords, verification codes and other security information confidential. If you believe that your account has been accessed without permission, you must stop using it and notify M99 Casino through the available support or account channels.
Only one account may be used by a person unless M99 Casino expressly permits otherwise. Duplicate, linked or misleading accounts may be restricted or closed. M99 Casino may carry out checks to identify duplicate accounts, unusual activity, identity concerns, payment issues or other circumstances that require review.
- Use the website only for lawful, personal and recreational purposes.
- Keep your account information accurate and secure.
- Do not use another person's payment method or account without proper authorisation.
- Do not permit a person who is not eligible to gamble to access your account.
- Co-operate with reasonable identity, age, location, source-of-funds or security checks.
- Tell M99 Casino promptly if you identify an error, suspicious activity or unauthorised transaction.
M99 Casino may refuse an application, limit access, suspend an account or close an account where this is reasonably necessary for legal, regulatory, security, responsible gambling, verification or operational reasons. Where permitted by law, information about the reason for an action may be limited where providing it could interfere with security, fraud prevention or compliance processes.
3. Deposits, games, promotions and withdrawals
Deposits and account balances
You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Deposits must come from a source belonging to you or otherwise permitted under applicable requirements. M99 Casino may delay, reject or review a transaction if information is missing, a payment is reversed, the method is not supported, or additional checks are needed.
You should deposit only money that you can afford to lose. Gambling should not be treated as a way to make money, repay debts or solve financial problems. You are responsible for checking transaction details before confirming a deposit. Banking providers or payment services may apply their own terms, processing arrangements or charges, and M99 Casino does not control those external services.
Games and results
Each game may have its own instructions, betting rules, minimum or maximum settings and other conditions. You must review the relevant game information before playing. Game outcomes are determined by the applicable game system and recorded transaction information. Subject to applicable law, the recorded result and account records will be used to resolve questions about a game or transaction.
You must not interfere with a game, attempt to manipulate an outcome, use software or equipment designed to provide an unfair advantage, or exploit an error, fault or vulnerability. If you notice a technical issue or believe a game has not operated correctly, stop playing and report the matter through the available support channels. A game, transaction or result may be reviewed, corrected, cancelled or voided where there is a technical error, system failure, obvious mistake, suspected misconduct or another valid reason.
Promotions and bonuses
Promotions, bonuses, rewards and other offers are subject to their own specific conditions. Those conditions may explain eligibility, activation, expiry, wagering or playthrough requirements, game contribution rules, account restrictions, withdrawal conditions and circumstances in which an offer may be withdrawn. You should read the complete conditions before accepting or using an offer.
Unless the applicable promotion conditions say otherwise, an offer may be available only once per person, household, device, payment method or account. M99 Casino may cancel or adjust an offer where there is suspected abuse, collusion, fraud, multiple-account activity, misuse of a payment method or a breach of the relevant conditions. Promotional funds or rewards may not be withdrawable until all applicable conditions have been met.
Withdrawals and verification
Withdrawal requests are subject to account verification, payment checks, game rules, promotion conditions and applicable legal requirements. M99 Casino may require a withdrawal to be returned through an approved method or may ask for additional information before processing it. A request may be delayed, declined or adjusted where an account is not fully verified, a payment has been reversed, a promotion condition has not been satisfied, or there is a security or compliance concern.
You should check your account history and contact M99 Casino promptly if you believe a balance, deposit, withdrawal or game record is incorrect. Account balances may be corrected where an obvious error, duplicate credit, technical fault or unauthorised transaction has occurred, subject to applicable law.
4. Prohibited use, privacy and responsible gambling
Prohibited conduct
You must not use M99 Casino to commit a crime, breach these terms, infringe another person's rights or avoid a legal or account restriction. You must not attempt to gain unauthorised access to the website, disrupt its operation, introduce malicious code, scrape or copy content without permission, or use automated tools to access games or account services unless expressly authorised.
The following may be treated as prohibited or suspicious activity:
- Fraud, money laundering, identity misuse or the use of unlawful funds.
- Collusion, cheating, manipulation, bonus abuse or exploiting a technical error.
- Using an account for another person or allowing another person to control account activity.
- Using payment methods without authority or attempting to reverse legitimate transactions improperly.
- Circumventing account limits, location controls, self-exclusion measures or other safeguards.
- Harassing staff, submitting harmful material or using the website to distribute unlawful content.
Privacy and records
Personal information is handled in accordance with the M99 Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, maintain security, prevent fraud, meet legal obligations, manage responsible gambling measures and improve the website. You should review the Privacy Policy to understand how information is collected, used, stored and disclosed.
Responsible gambling
Gambling should be an entertainment activity, not a source of income. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for essentials. Do not chase losses, borrow money to gamble or gamble when you are distressed, affected by alcohol or otherwise unable to make clear decisions.
Account tools and support options may be available to help you manage your gambling. These can include deposit or spend controls, time reminders, activity information, breaks, account restrictions or self-exclusion. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate gambling support service or health professional. You can also ask M99 Casino about the responsible gambling options available through your account.
5. Website availability, liability and general legal provisions
M99 Casino aims to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Maintenance, upgrades, telecommunications issues, payment-provider problems, internet failures, cyber incidents, regulatory requirements and events outside reasonable control may affect access or service operation. M99 Casino may suspend, change or withdraw part of the website or a service where reasonably necessary.
Website content is provided for general information and may change without notice. To the extent permitted by law, M99 Casino is not responsible for losses caused by your failure to follow these terms, inaccurate information supplied by you, misuse of an account, interruption outside reasonable control, or reliance on information that is no longer current. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
You must raise questions or complaints about an account, payment, game, promotion or service through the support process made available by M99 Casino. Provide enough information for the matter to be reviewed, such as the relevant account details, transaction date, game or promotion information and a clear description of the issue. Reviews may require identity checks and may take reasonable time, particularly where a matter involves a payment provider, technical investigation, suspected fraud or a legal obligation.
If an account is closed or access is suspended, you must stop using the services and must not attempt to avoid the action by opening another account. Any remaining balance will be dealt with in accordance with applicable law, these terms, relevant promotion conditions and any required verification. Amounts connected with unlawful activity, fraud, chargebacks or a breach of these terms may be withheld or reviewed where permitted by law.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not mean that the term has been waived. You may not transfer your rights or obligations under these terms without permission. M99 Casino may transfer or restructure its rights and obligations where permitted by law.
These terms and your use of M99 Casino are subject to the laws and dispute processes that apply to the relevant service and your location. Any mandatory rights or protections available to Australian consumers continue to apply. The current version of these terms is the version published on the website, so you should check this page regularly.