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Responsible Gaming
Gamble for entertainment
Online gambling can be enjoyable when it is approached as a leisure activity. Before you play, decide how much time and money you are comfortable spending. Only use money that is available after essential costs such as rent, bills, food, transport and other financial commitments have been paid.
A gambling budget should be separate from money needed for everyday living, savings, debt repayments or unexpected expenses. Once your planned budget has been used, stop playing. Do not increase your budget because you are having a losing session, and do not rely on gambling winnings to meet regular expenses.
Practical habits for safer play
- Set a spending limit before you begin and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Keep track of deposits, bets and losses rather than relying on memory.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essential costs or sell possessions to gamble.
- Treat any winnings as luck rather than as regular income.
- Never chase losses by increasing stakes or playing for longer.
- Keep your gambling account private and do not allow other people to use it.
There is no strategy that guarantees a win. Games and betting outcomes are uncertain, and previous results do not determine future results. A winning session does not mean that a future session will also be successful. Understanding this can help keep expectations realistic.
Use the available player controls
M99 Casino may provide account features designed to help players manage their gambling. Depending on the service and your location, these may include deposit limits, loss or wagering limits, session reminders, activity history, temporary breaks and account self-exclusion. Availability, settings and processing requirements may vary.
Setting limits
A limit is most useful when it is selected before gambling begins and reflects an amount you can comfortably afford to lose. Consider setting both a money limit and a time limit. If a limit is available in your account, review the wording carefully before confirming it, including the period covered and when any change will take effect.
Taking a break
A temporary break can be helpful if you notice that gambling is taking more attention than intended or you simply want time away from your account. During a break, do not try to avoid the restriction by opening another account or using another person’s account.
Self-exclusion
Self-exclusion is a stronger option for players who want to stop gambling for a chosen period or indefinitely. If you decide that self-exclusion is appropriate, request it through the available account or support process and provide any information needed to identify your account. Do not ask for a self-exclusion to be removed early, and do not create a new account while it is active.
Account controls are intended to support your decisions, but they are not a substitute for professional help. If you are finding it difficult to stop or stay within a limit, consider contacting an independent gambling support service in your state or territory.
Recognise the warning signs
Gambling can become difficult to control gradually. A problem is not defined only by the size of a loss. It may also involve the amount of time spent gambling, the effect on your mood, or the impact on relationships, work, study and finances.
You may need to pause and seek support if you:
- Think about gambling frequently or feel unable to switch off from it.
- Spend more time or money gambling than you planned.
- Try to cut back or stop but return to gambling soon afterwards.
- Chase losses or believe that a big win is needed to fix earlier losses.
- Hide gambling activity, deposits or losses from family, friends or colleagues.
- Borrow money, miss payments or sell items because of gambling.
- Feel anxious, irritable, guilty, ashamed or low after gambling.
- Neglect work, study, family responsibilities, sleep or personal care.
- Argue with people close to you about gambling.
- Use gambling to escape stress, loneliness, sadness or other difficult feelings.
One or more of these signs does not mean that you have a particular condition, but it is a good reason to take a break and review your gambling. Speaking with someone early can make it easier to regain control. You do not need to wait for a serious financial or personal problem before asking for help.
Questions to ask yourself
- Can I afford the money I am spending on gambling?
- Do I know how much I have spent and how long I have played recently?
- Have I increased my stakes or played for longer to recover losses?
- Would I feel comfortable telling someone I trust how much I gamble?
- Have gambling activities affected my relationships, responsibilities or wellbeing?
- Would taking a break or closing my account make me feel relieved?
Support for Australian players
If gambling is causing concern, consider speaking with a trusted person, such as a partner, family member, friend, doctor or counsellor. An independent gambling help service can provide confidential information, practical strategies and guidance about financial or emotional support. Services may be available online, by phone or in person through your state or territory.
You can also contact M99 Casino through the support channel made available on the website if you need help locating account controls, requesting a break or asking about the general responsible gaming process. Please do not share your password or sensitive security information in a support request unless the website specifically requires a secure verification step.
If someone you know is affected
Family members and friends can also be affected by another person’s gambling. Approach the conversation calmly, focus on the impact rather than blame, and encourage the person to consider a break or professional support. Avoid giving money to cover gambling losses or taking responsibility for managing the person’s gambling without their agreement. Support is available for people affected by someone else’s gambling as well as for players.
If gambling has contributed to immediate financial, emotional or personal danger, seek urgent help from appropriate local emergency, health or crisis services. If you feel at risk of harming yourself or someone else, stop gambling and obtain urgent assistance.
Age, account security and our commitment
Gambling is only for people who meet the applicable legal age and eligibility requirements. Young people and minors must not access or use a gambling account. Do not allow a minor to watch, use or play through your account, and do not ask another person to gamble on your behalf. We may take steps to verify age, identity and eligibility in accordance with applicable requirements.
Protect your account by using a strong, unique password and keeping it confidential. Sign out when using a shared device, keep your payment information secure and contact support promptly if you believe that someone else has accessed your account. Account security can help prevent unauthorised activity, but it cannot remove the risks associated with gambling beyond your personal limits.
M99 Casino is committed to presenting responsible gaming information in a clear and accessible way. We encourage players to make informed choices, use available account controls and seek help when gambling is no longer enjoyable or within control. This page is general information and does not replace personal financial, medical, legal or professional gambling advice.
Please review this information before playing and whenever your circumstances change. Your wellbeing should come before gambling, and choosing not to gamble is always an appropriate decision.