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Privacy Policy
Information we collect
M99 Casino collects information that is reasonably needed to provide an online casino account and related services. Some information is provided directly by a player when registering, completing a profile, making a deposit, requesting a withdrawal, contacting support or taking part in account security checks. Other information may be collected automatically when the website or account services are used.
Types of information
- Account details, such as a player’s name, date of birth, contact details, login information and other information entered during registration or account management.
- Identity and verification information, which may include documents or details used to confirm identity, age, location, account ownership and eligibility to use the services.
- Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information and related transaction details. Depending on the payment method, some payment information may be processed by a payment service provider.
- Communications and support information, including messages, requests, feedback, complaints and records of interactions with the support team.
- Device and technical information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
- Cookie and usage information, including pages viewed, links selected, session details, preferences and general activity on the website.
Players should provide information that is accurate, current and complete when requested. If information changes, keeping account details up to date can help prevent delays with verification, payments or support. M99 Casino may also receive limited information from service providers that assist with payment processing, identity verification, fraud prevention, technical hosting, analytics or customer support.
Information about other people
Players should not provide personal information about another person unless they are authorised to do so and have explained how that information will be used. If information about another person is supplied in connection with an account, payment or support request, the person providing it is responsible for ensuring that the information is accurate and provided lawfully.
How we use information
Information is used for purposes connected with operating M99 Casino and providing a safe, reliable service. The specific use depends on the type of information and the circumstances in which it was collected.
- To create, maintain and administer a player account.
- To process deposits, withdrawals and other account transactions.
- To verify identity, age, account ownership and information supplied by a player.
- To conduct security, anti-fraud and anti-money-laundering checks where required.
- To protect the website, accounts, payment processes and other players from misuse, unauthorised access, collusion, suspicious activity or other security risks.
- To provide customer support, respond to questions and investigate complaints or account issues.
- To communicate about account activity, service notices, security matters, policy updates and other operational information.
- To understand how the website is used, improve performance, test features and provide a more consistent experience.
- To send marketing communications where permitted and where the player has provided the required consent or otherwise has a lawful opportunity to receive them.
- To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations that apply to the services.
M99 Casino may use information to make decisions about account security, verification or access to particular services. These checks are intended to protect players and the service, but they may sometimes require further information or temporarily affect an account while a review is completed.
Marketing communications
Marketing messages may include information about services, promotions or other updates that may be relevant to players. A player can choose not to receive marketing communications by using an unsubscribe option included in the message where available, changing available communication preferences or contacting support@m99casino.click. Choosing not to receive marketing does not stop important service, account, security or legal communications.
Sharing, security and retention
M99 Casino may share information where this is reasonably necessary to provide the services, protect players and the website, process transactions or meet legal obligations. Information may be shared with carefully selected service providers that support activities such as payment processing, identity and verification checks, fraud prevention, technology, hosting, analytics, communications and customer support.
Information may also be disclosed where necessary to investigate suspected fraud, security incidents, prohibited conduct, breaches of account terms or other activity that could harm players or the service. It may be provided to relevant authorities, professional advisers, insurers, courts or other parties when disclosure is required or permitted by law. M99 Casino does not sell player information as a general business practice.
Security measures
Reasonable technical, organisational and administrative measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff procedures and security reviews. No website, online account or method of transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account may have been accessed without permission.
Retention of information
Information is retained only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. The length of retention depends on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Service providers and locations
Some providers that handle information for operational purposes may be located outside Australia or may use systems in another country. Where information is handled across borders, reasonable steps are taken to use suitable providers and protect the information in accordance with applicable privacy and security requirements. Information may remain accessible to authorised personnel and providers only where there is a legitimate operational, security or legal reason.
Cookies and similar technologies
M99 Casino may use cookies and similar technologies to help the website function, remember preferences, maintain account sessions, improve security, understand usage and support relevant communications. Cookies are small text files or similar identifiers that may be stored on a device when a website is visited.
- Essential cookies help with login sessions, navigation, security and core website functions.
- Preference cookies may remember settings or choices so that the website can respond more consistently.
- Analytics or performance technologies may help understand traffic, errors and general website usage.
- Marketing or measurement technologies may be used where permitted to understand communications and present more relevant information.
Some cookies may be placed by service providers that perform functions on behalf of M99 Casino. A browser can usually be set to accept, reject or delete cookies, and players can manage them in their browser settings. Blocking or deleting cookies may affect login sessions, preferences, security checks or the availability of some website features. Browser controls do not always remove every type of similar technology, so players may also need to review device or platform settings where relevant.
Your privacy rights and how to contact us
Players may have rights relating to the personal information held about them. These rights can depend on the circumstances, the type of information involved and legal requirements. M99 Casino will consider reasonable requests and may need to confirm a player’s identity before providing information or changing an account.
Requests players can make
- Access: ask for a copy of, or information about, the personal data held in relation to the account.
- Correction: ask for inaccurate, incomplete or outdated personal data to be corrected.
- Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is otherwise available. This right is subject to records that must be retained for legal, security, dispute or other legitimate purposes.
- Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn at any time. This will not affect the lawfulness of marketing sent before consent was withdrawn and will not stop essential account or service communications.
- Information about handling: ask questions about how personal data is collected, used, shared or retained.
To exercise a data right or ask a privacy question, contact support@m99casino.click. The request should explain what is being requested and include enough account information to help locate the relevant records, but players should not send passwords or unnecessary sensitive information. If identity verification is needed, reasonable additional steps may be requested to help protect the account.
Requests will be assessed and handled within a reasonable period, subject to applicable requirements and the complexity of the request. In some cases, access, correction or deletion may be limited where providing the information could affect another person’s privacy, compromise security or fraud controls, interfere with legal obligations or prevent the proper operation of the service. If a request cannot be fully completed, an explanation will be provided where appropriate.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or legal requirements. The current version will apply when it is published on the website. Players should review this page periodically, particularly before providing new information or using new features. Continued use of the services after an update may indicate that the player has read the revised policy, subject to any consent that is required.